Request support from LNER

Here at LNER we’re all about putting the heart into everyone’s journey and showing that we always care about the communities we serve. To create a legacy and a lasting impact, we have partnered with the Campaign Against Living Miserably (CALM) who are leading a movement against suicide; the single biggest killer of men under 45 in the UK.

We can’t support every request that we get, so we have some guidelines below to help you understand what we can and can’t say yes to.

We can support:

Raffle/Auction Prizes

We’re happy to donate a pair of standard class complimentary tickets for travel on London North Eastern Railway Services to fundraisers which align with our dedication to Mental Health, Employability, Environment, Diversity and Inclusion. Each individual request is assessed on a case by case basis and will be subject to availability.

Sorry, but we are not able to support:

Charity partnerships

This is due to our existing charity partnership with CALM, we aren’t seeking to take on additional partnerships at present.

School trips and large groups

We welcome school parties and large groups travelling on our services. We’re not able to provide complimentary tickets for these trips, but our Group Travel Team will be able to help find you the best deals.

Small groups

We have some great deals on groups of between 3-9 people on our website - see here.

Frequently Asked Questions

How long does it take?

Please allow 10 working days for us to respond to your request.

How do I get in touch?

For anything else, please contact the Community Engagement Team at Communities@LNER.co.uk

Please tell us why you are requesting tickets?

To request supported travel please complete the form below, support is only available to the individual undergoing treatment and those accompanying the individual (up to a maximum of 3 people).

You’ll need to submit a copy of an appointment letter to verify the request for support and please note that our offer is purely discretionary and can be withdrawn at any time.

Due to the number of requests we receive it can take up to 10 working days to receive a response so please ensure you allow enough time in planning your journey.

Applicant's Contact Details

Your name Your email address Confirm email address again Your mobile phone number Your postal address
Details about your travel

Station leaving from Station travelling to Date of departure (must be at least 10 days in the future) Date of return (must be at least 10 days in the future) Number of people travelling
Please upload a copy of the appointment letter this journey is in connection with

Please note: We will only use your data for the purpose of processing the request you’re making. We’ll also only keep personal data for 12 months after the date the request has been completed.

Please fill in the form below to request support from us. It can take up to 10 working days to receive a reply, so please factor this in to your planning.
You and your organisation

Please tell us who you are? What category does your request come under? Name of charity or community group who will benefit from support What does your charity or community group do? Charity or community group website (put NA if you don't have one)
Applicant's Contact Details

Applicant's name Applicant's email address Confirm email address again Applicant's mobile phone number (Please make sure it is valid, in case we need to contact you about your application) Applicant's postal address
Details about your event

Post code of event location Please select the LNER station closest to where your event is being held Date of event (must be at least 10 days in the future) Start time of event Brief event description Who will attend the event and benefit from our support What other organisations, if any, will be supporting your event (for instance, media, charity or other sponsors)? If your application is successful, would you be happy to provide us with some feedback on your event via email or smartphone? Please note: We will only use your data for the purpose of processing the request you’re making. We’ll also only keep personal data for 12 months after the date the request has been completed.

LNER community request system provided by Thrive CSR